Responsible Gaming at ceo86

1. Age Restriction & Eligibility

Under no circumstances will ceo86 knowingly permit a person under the age of 18 to create an account or access real-money gambling features. As part of the Know Your Customer (KYC) process, all members are required to submit a valid government-issued identity document — such as a National Identity Card (NID) or passport — before withdrawal requests are approved. Date of birth is verified against this documentation.

If ceo86 has reasonable grounds to suspect that a registered user may be under the age of 18, we reserve the right to suspend the account immediately, withhold any funds, and request additional age verification documentation. Any account confirmed to belong to a person under 18 will be permanently closed, and deposits will be returned in full after deducting any winnings generated during the underage period.

By completing the ceo86 Login process and accessing any part of the Platform, you confirm that you are at least 18 years old and that gambling is legal in your jurisdiction. Misrepresenting your age is a serious breach of the ceo86 Terms & Conditions and may result in permanent account closure and forfeiture of funds.

2. Recognising Problem Gambling

Gambling is meant to be an enjoyable leisure activity. When it stops being fun and starts interfering with your finances, relationships, or mental wellbeing, it may have moved into the territory of problem gambling. The earlier you recognise the warning signs, the easier it is to take action.

ceo86 encourages all players to periodically ask themselves the following questions. If you answer "yes" to several of them, it may be time to use one of the protective tools available on the Platform or to seek independent support.

3. Player Protection Tools

ceo86 provides a comprehensive set of player protection tools that you can activate at any time through your account settings. These tools are designed to give you control over how much time and money you spend on the Platform, and to help you stay within the limits you set for yourself. All tools are available immediately upon account activation — you do not need to request special permission to use them.

The tools described in this section and in the sections that follow (Sections 4, 5, and 6) are permanent fixtures of the ceo86 Platform. They will not be removed, and they are never disabled without the explicit consent of the account holder — except in the case of self-exclusion, which cannot be reversed by the player during the active exclusion window.

4. Self-Exclusion Programme

Self-exclusion is the most comprehensive protection tool available on the ceo86 Platform. It is designed for players who feel that they can no longer control their gambling activity and need a firm, external boundary to prevent further play. When you self-exclude, your ceo86 account is immediately suspended for the duration of the exclusion period you select.

Available self-exclusion periods:

• 6 months — A medium-term break suitable for players who need structured time away but expect to return to responsible play in future.
• 1 year — A longer break for players who recognise a more serious pattern of problematic gambling behaviour.
• 3 years — An extended exclusion appropriate for players who have experienced significant harm from gambling.
• 5 years — The maximum fixed-term exclusion. After this period, reactivation requires a formal application and a review process.
• Permanent closure — Irreversible account closure. Your account is permanently deactivated and cannot be reactivated under any circumstances.

What happens during self-exclusion:

• Your ceo86 account is immediately suspended. You cannot log in, deposit, place bets, or access game lobbies.
• Any pending withdrawal requests at the time of self-exclusion will be processed and paid out to your registered bKash, Nagad, or Rocket wallet.
• Promotional emails, SMS notifications, and bonus offers are suspended for the duration of your exclusion.
• You cannot create a new ceo86 account using the same identity, mobile number, or payment details during the exclusion period.
• The exclusion period cannot be shortened or cancelled by the player. Only ceo86 support can review early reactivation requests in cases of documented exceptional circumstances, and this process is subject to a mandatory 30-day review period.

To initiate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact the ceo86 support team directly at [email protected]. Your request will be actioned within 24 hours. If you are in immediate distress, please state this in your support message and we will prioritise your request.

5. Deposit & Spending Limits

One of the most practical ways to manage responsible gaming is to set clear financial boundaries before you start playing. ceo86 allows every registered member to set deposit limits on a daily, weekly, or monthly basis. These limits apply to the total amount deposited across all payment methods — including bKash, Nagad, Rocket, and Upay — within the defined time period.

How deposit limits work:

• You can set a deposit limit at any time from your Account Settings. The minimum limit is ৳100 per day; there is no prescribed maximum — you define what is affordable for your personal situation.
• Once a deposit limit is set, it takes effect immediately for the current time period (day, week, or month).
• If you wish to decrease your deposit limit, the reduction takes effect immediately.
• If you wish to increase your deposit limit, a mandatory 7-day cooling-off period must elapse before the increase is applied. This prevents impulsive limit increases during a session.
• You will receive a notification on the Platform when you are approaching 80% of your set deposit limit for the current period, giving you advance warning before the ceiling is reached.
• When a deposit limit is reached, further deposits via any payment method will be declined until the time period resets or a new (lower) limit is applied.

Additional spending controls:

• Loss limits: Set a maximum amount you are willing to lose within a defined period. Once the limit is reached, further bets cannot be placed until the period resets.
• Wager limits: Cap the total amount staked per day or week, independent of wins or losses, to control the overall volume of your gambling activity.
• Session spend alerts: Receive a pop-up notification once you have deposited or wagered a specific amount within a single session, prompting you to review your activity before continuing.

6. Time-Out & Cool-Off Breaks

Sometimes all you need is a short, structured break to reset your perspective on gambling. The ceo86 time-out feature allows you to temporarily suspend your account without going through the full self-exclusion process. Time-outs are ideal for players who feel they are playing too frequently or spending more time on the Platform than is healthy, but who do not feel they have a serious gambling problem requiring long-term exclusion.

Available time-out durations:

• 72 hours (3 days) — A short weekend-style break to interrupt an excessive play streak.
• 7 days (1 week) — A week-long pause to step back and reassess your gambling habits.
• 14 days (2 weeks) — A fortnight break for players who want a more substantial cooling-off period.
• 30 days (1 month) — A full monthly break, after which you can choose to return to normal play or extend the time-out.

During an active time-out, your ceo86 account is fully suspended: you cannot log in, deposit funds, place bets, or access any game on the Platform. Any active bonus promotions are paused for the duration of the time-out. If you have pending withdrawals when a time-out begins, those will continue to be processed normally.

Unlike the self-exclusion programme, a time-out that has elapsed allows you to return to the Platform without any additional application process. However, ceo86 will send you a brief responsible gaming prompt upon your first login after a time-out, reminding you of the tools available and asking you to confirm that you wish to resume play.

In addition to account-level time-outs, ceo86 also offers session-level reality check notifications. You can configure these to appear at regular intervals during play — for example, every 30 minutes — to remind you how long your current session has been running and to encourage you to take a break or review your activity.

7. Support & Getting Help

If you feel that gambling is becoming a problem — for yourself or for someone you care about — reaching out for help is the most important step you can take. ceo86 strongly encourages any player who is concerned about their gambling behaviour to make use of the support options described in this section. You are not alone, and support is available.

Contacting ceo86 Support:

The ceo86 responsible gaming support team is available 24 hours a day, 7 days a week. You can reach us at [email protected]. When contacting us about a responsible gaming concern, please include "Responsible Gaming" in the subject line of your message so that it is routed directly to our specialist team. We aim to respond to all responsible gaming enquiries within 4 hours.

Our support team can help you with the following:

• Activating deposit limits, time-outs, or self-exclusion on your behalf.
• Providing information about the responsible gaming tools available on the Platform.
• Discussing your concerns in a non-judgmental and confidential environment.
• Referring you to independent counselling organisations and support resources.
• Assisting family members or carers who are concerned about a loved one's gambling behaviour.

Guidance for friends and family:

Problem gambling does not only affect the individual — it affects the people around them too. If you are concerned that a family member or friend may be gambling irresponsibly, you can contact ceo86 support to discuss the situation confidentially. While ceo86 cannot share account details belonging to another person, our team can provide guidance on how to have supportive conversations and can direct you to appropriate independent resources for friends and families of problem gamblers.

Tips for maintaining healthy gambling habits:

• Always set a budget before you start a session and treat it as the maximum you are willing to spend on entertainment — not an investment you expect to recoup.
• Take regular breaks during sessions. Stand up, drink water, and step away from the screen every 30-60 minutes.
• Never gamble when you are tired, stressed, emotionally distressed, or under the influence of alcohol or other substances.
• Balance your gambling activity with other forms of entertainment — sports, socialising, hobbies, or time with family in Dhaka, Chittagong, Sylhet, or wherever you are based across Bangladesh.
• Keep a simple log of your deposits and withdrawals each month so you have a clear picture of the actual financial cost of your gambling activity.
• Talk openly with someone you trust about your gambling. Secrecy is one of the earliest warning signs that gambling is becoming a problem.

8. Protecting Young People

ceo86 is deeply committed to preventing access by minors to any part of the Platform that involves real-money gambling. In addition to our age verification processes at registration, we encourage all adult ceo86 members who share devices or internet connections with children or young people to take additional precautions to prevent underage access.

Steps you can take to prevent underage access:

• Log out after every session: Always log out of the ceo86 Platform fully after each session, especially on shared family devices such as tablets or desktop computers. Do not use the "remember me" function on shared devices.
• Use strong account passwords: Choose a unique, complex password for your ceo86 account that is not used for any other service, and do not share it with anyone — including your children.
• Enable device parental controls: Most smartphones, tablets, and desktop operating systems include parental control features that allow you to restrict access to gambling-related websites. Consider activating these features on any device that children use or have access to.
• Keep payment methods secure: Do not store bKash, Nagad, or Rocket PIN codes or passwords where children can access them. Mobile wallets linked to ceo86 accounts should be protected with biometric authentication where possible.
• Educate young people: Speak openly with young people in your household about the risks of gambling and make clear that ceo86 and similar platforms are exclusively for adults.

If you suspect that a minor has accessed a ceo86 account — whether your own or another account — please contact ceo86 support immediately at [email protected]. ceo86 takes all reports of potential underage access extremely seriously. Any account found to have been accessed by a minor will be suspended pending a full investigation, and relevant documentation will be preserved.